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Centro de ayuda · Billing & Cancelling

My payment failed and it says Pro Access Suspended

· 1 min de lectura

En esta página
  1. Website subscription
  2. iPhone or iPad
  3. Android
  4. Rather stop instead?

Your subscription is not cancelled. A renewal payment failed, usually because a card expired or was replaced. Pro is paused, and we retry automatically on the date shown on your Billing tab. Update the card and Pro comes back as soon as the retry succeeds.

Website subscription

Dashboard → Billing → Update Payment Method. That opens the billing portal where you can add a new card. The retry usually goes through within minutes of updating.

iPhone or iPad

Settings → your name → Payment & Shipping, and update the card. Apple retries on its own once the card is good.

Android

Open Google Play → your profile picture → Payments & subscriptions → Payment methods, and update the card there.

Rather stop instead?

See How do I cancel my subscription?

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