Billing & Cancelling
My payment failed and it says Pro Access Suspended
Your subscription is not cancelled. A renewal payment failed, usually because a card expired or was replaced. Pro is paused, and we retry automatically on the date shown on your Billing tab. Update the card and Pro comes back as soon as the retry succeeds.
Website subscription
Dashboard → Billing → Update Payment Method. That opens the billing portal where you can add a new card. The retry usually goes through within minutes of updating.
iPhone or iPad
Settings → your name → Payment & Shipping, and update the card. Apple retries on its own once the card is good.
Android
Open Google Play → your profile picture → Payments & subscriptions → Payment methods, and update the card there.
Did this answer your question?
If something is still unclear, tell us here. It goes straight to a person, it is never shown on the site, and we reply by email.