Help Desk
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Answers to the questions we get most, written by the same techs who build the setups.
Known Issue (Old Mobile App Version): If you are on the old mobile app version, you will see the website interface and your logged-out Apple or Android Pro purchase will not work.
Solution: Update the app in the App Store or Google Play Store. If an update is not showing as available yet, uninstall and reinstall the app to force it.
Solution: Update the app in the App Store or Google Play Store. If an update is not showing as available yet, uninstall and reinstall the app to force it.
Known Issue (New Mobile App & Pro Access): If you bought Pro on the new app without attaching it to an account (guest purchase), Pro features will not activate while logged out.
Solution: Sign up for a free account inside the app and your account will automatically be granted Pro access. We are working on fixing this issue and the update is currently pending App Store approval.
Solution: Sign up for a free account inside the app and your account will automatically be granted Pro access. We are working on fixing this issue and the update is currently pending App Store approval.
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Account & BillingSigning in, Pro plans, receipts, and changing or cancelling a subscription. 0 articles Flashcards & StudyHow the review queue schedules cards, and how to drill a weak spot before a case. 0 articles Getting StartedSet up your account, find your first case, and learn your way around. 0 articles InstrumentsLooking up an instrument, what the write-up covers, and how names differ by region. 0 articles Mobile AppsThe iOS and Android apps, offline study, and keeping progress in sync. 0 articles Programs & InstructorsCohorts, seats, case logs and preceptor sign-off for accredited programs. 0 articles Setups & CasesReading a case brief, building your own setup, and getting your table credited. 0 articles
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