Answers to the questions we actually get.
39 short answers, sorted by what you're trying to do. Search them from the bar at the top. If yours isn't here, every answer ends with a box that reaches a person.
Ambassadors11 answers
Your referral link: who gets credited, when the money clears, credit versus cash, and the rules.
- How much do I earn, and for how long?
- What is an influencer, and how do I become one?
- Can I rename my link or change the split?
- What happens if they cancel or get a refund?
- Do I have to say it is my referral link?
- Does my link work in the app?
- How do I get paid?
- I gave them my link, but at checkout there is a different coupon. Do I still get credit?
- Someone opened my link today and buys next week. Do I still get credit?
- Can I use my own link?
- When does the money show up?
Billing & Cancelling6 answers
Cancelling, refunds, a payment that failed, and what to do when you paid but still see Free.
Account & Sign-in4 answers
Signing in without a password, the code that never arrived, changing your email, deleting your account.
For Students5 answers
Joining your program, GPS clock-in on iPhone and Android, logging cases, and preceptor sign-off.
For Instructors4 answers
Setting up a class, inviting students, paying for seats, reviewing flagged shifts, and the NCCT export.
Study & the App3 answers
How flashcards schedule themselves, the new app, study reminders, and studying offline.
Exams & Practice Tests6 answers
How practice picks your questions, how the timed exam is built, today's five, your score, and where the questions come from.
Tell us the case and we'll build its setup. Most land the same day.