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CSTSetup
Billing & Cancelling

Can I get a refund?

1 min read
On this page
  1. Bought on an iPhone or iPad
  2. Bought on an Android phone
  3. Bought on the website
  4. Not sure where you bought it?

It depends on where you bought it. Cancel first either way (see How do I cancel my subscription?) so you aren't charged again while a refund is being looked at.

Bought on an iPhone or iPad

Apple handles every refund for App Store purchases. Go to reportaproblem.apple.com, sign in with your Apple ID, find CSTSetup and choose Request a refund.

We cannot issue App Store refunds, see your Apple payment method, or speed Apple up. Apple usually answers within a couple of days.

Bought on an Android phone

Google handles refunds for Play purchases. Within 48 hours of a charge you can request one yourself at play.google.com/store/account/orderhistory. After 48 hours you can still ask Google through Play support, or email us and we'll help.

Bought on the website

Email [email protected] from the email address on your account and tell us the date of the charge. We'll sort it out with you directly.

Not sure where you bought it?

Sign in on the website and open Dashboard → Billing. The Source column says Stripe (website), Apple or Google.

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