Billing & Cancelling
Cancelling, refunds, a payment that failed, and what to do when you paid but still see Free.
What's free and what's Pro?
General surgery setups and every instrument's basics are free. Specialty setups, deep instrument detail and flashcards are Pro. One subscription covers the website and the app.
I paid, but it still says I'm on the Free plan
Pro belongs to your email address, not your phone. Four things to check, in order, when you paid and the site or app still says Free.
My payment failed and it says Pro Access Suspended
Your subscription is not cancelled. A renewal payment failed and Pro is paused until it goes through. How to update your card on the website, iPhone or Android.
How do I cancel my subscription?
Cancel from wherever you bought it: the website, the App Store, or Google Play. How to tell which one, and the exact steps for each.
Can I get a refund?
Apple and Google handle refunds for purchases made in their stores. For website purchases, email us. Where to go for each.
My school gave me a seat. Do I still need to pay for Pro?
If your instructor invited you into a paid class, Pro is included until the class ends. What that covers and what happens after.
Open the closest answer: each one ends with a box that reaches a person. Or search every answer from the bar at the top.