Account & Sign-in
Signing in without a password, the code that never arrived, changing your email, deleting your account.
I lost my phone and can't get past the two-factor step
Use one of your emergency backup codes. No backup codes? Email us from the address on the account and we'll verify you and remove two-factor.
How do I sign in? There's no password
There is no password. Enter your email, we send a 6-digit code, you type it in. What to do when the code never arrives.
How do I delete my account?
Delete from Dashboard → Security. It's permanent. Deleting your account does not cancel an App Store or Google Play subscription; cancel that first.
How do I change my email address?
Change your email from Dashboard → Profile. You confirm with a code to the old address, then one to the new. What to do if you can't open the old one.
Open the closest answer: each one ends with a box that reaches a person. Or search every answer from the bar at the top.