Account & Sign-in
I lost my phone and can't get past the two-factor step
When you turned on two-factor authentication we gave you emergency backup codes. Enter one of those where it asks for your 6-digit authenticator code. Each backup code works once.
No backup codes
Email [email protected] from the email address on the account. We'll verify your identity and remove two-factor so you can sign in again. Expect a couple of questions; that step exists so nobody else can do this to you.
Once you're back in
Go to Dashboard → Security. Set up the authenticator on your new phone, then generate fresh backup codes. Save them somewhere that isn't the phone.
Signed in on another device?
If you're still signed in somewhere, such as a laptop, use it: Dashboard → Security lets you turn two-factor off and on again from there without needing the old phone.
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