Refund Policy

We would rather give you your money back than have you feel stuck with something that did not help. This page says exactly when that happens and how to ask.

The short version

• Thirty days. If CSTSetup Pro has not been worth it, tell us within 30 days of the charge and we will refund it.
• Ask by email. One message to [email protected] is the whole process.
• Talk to us before your bank. A chargeback costs us far more than the refund does, and we will almost certainly have already said yes.

What this covers

This policy is about CSTSetup Pro, the paid subscription that opens the instrument library, every specialty setup and the flashcards built from them.

The accreditation tool is free, so there is nothing to refund there. If your program has bought something from us beyond that, your invoice is the agreement that governs it and you should email us directly.

Your 30 day window

If Pro has not delivered what you expected, contact us within 30 days of the charge and we will refund it. You do not have to justify yourself and we will not put you through a retention script.

Situations we see often, all of which we refund without argument:

• You upgraded by accident, or upgraded the wrong account.
• A renewal you had forgotten about went through.
• You found you were somehow carrying more than one subscription.
• You could not find the setup you needed and nobody was able to create it for you through the request system.

How to ask

Email [email protected] from the address on the account and tell us roughly what happened. A person reads it. We aim to answer within two business days, and the money goes back the way it came, which normally takes a few days to appear on your statement.

If you subscribed inside our iOS or Android app, Apple and Google hold that payment rather than us, so the refund has to be requested through them. Email us anyway and we will point you at the right form and cancel the subscription at our end.

One per customer

We honour one refund per customer. It keeps this simple and generous for everybody rather than cautious for everybody.

Cancelling instead

You can cancel Pro at any time and keep your access until the end of the period you have already paid for. Cancelling is not the same as a refund, and it stops the next charge rather than reversing the last one.

Please come to us before your bank

A chargeback is expensive and slow for us in a way a refund is not, and it is almost always raised over something we would have simply refunded had we been asked. So please ask us first. We have never wanted a customer to pay for something they did not use.

Disputes opened without contacting us are covered by section 7 of our Terms of Service.

Questions

Email [email protected]. See also our Terms of Service and our Privacy Policy.