What it means
Rapport makes clients more willing to share how they feel and to take part in their care. Nurses build it by introducing themselves, listening, being honest, keeping promises and respecting the client's culture and choices.
For the nurse
Use the client's preferred name, sit at eye level, listen without interrupting and follow through on what you say you will do.
At a glance
| Spanish | relación de confianza |
|---|
Related terms
advocate
To speak up and act for a client's rights, safety and wishes; also, a person who does this.