What it means
The way nurses talk and listen to build trust and help the client. Therapeutic techniques include active listening, open-ended questions, silence, restating, reflecting feelings, clarifying, summarizing and offering self ("I'll sit with you for a while"). Nontherapeutic responses block communication: false reassurance ("Everything will be fine"), giving advice, "why" questions, changing the subject, judging, and agreeing or disagreeing with the client's feelings.
For the nurse
On the exam, the best answer usually focuses on the client's feelings and invites them to say more, rather than defending, advising or reassuring.
In a chart
"You seem worried about the surgery tomorrow. Tell me more about what is on your mind."
At a glance
| Spanish | comunicación terapéutica |
|---|---|
| Also written | therapeutic communication techniques, therapeutic communication technique |
Related terms
advocate
To speak up and act for a client's rights, safety and wishes; also, a person who does this.
therapeutic relationship
A professional relationship between a nurse and a client that is focused on the client's needs and goals.
coping strategy
Anything a person does or thinks to manage stress, a problem or difficult feelings.