What it means
A nontherapeutic communication technique, such as "Don't worry, everything will be OK" or "Your surgery will go perfectly." It may be kindly meant, but it brushes aside the person's feelings and closes the conversation, so they stop sharing what worries them.
For the nurse
Instead, acknowledge the feeling and invite more: "You seem worried about the surgery. Tell me what concerns you most." Give honest facts the client asks for.
At a glance
| Also written | falsely reassuring |
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