What it means
A large part of nonverbal communicationnon-VER-bul kuh-myoo-nih-KAY-shunSending messages without words, through facial expression, eye contact, posture, gestures, touch and tone of voice.Full entry . A client's body language, such as crossed arms, a tight face, avoiding eye contact or restless movements, can show pain, fear or anger that they do not say out loud. A nurse's body language shows interest and respect, or the lack of it. Its meaning differs between cultures, especially eye contact and touch.
For the nurse
Sit at the client's eye level, face them, keep an open posture, lean in a little and keep a relaxed manner. Notice when a client's words and body language do not match, and gently ask about it.
Related terms
therapeutic communication
Purposeful, client-centered communication that helps a client express feelings and work toward health.
nonverbal communication
Sending messages without words, through facial expression, eye contact, posture, gestures, touch and tone of voice.