interpersonal

Describes anything that takes place between people rather than inside one person. Interpersonal skills include listening, showing respect and explaining clearly. In mental health nursing, the nurse–client relationship is an interpersonal relationship with a beginning (orientation), a middle (working) and an end (termination) phase.

Interpersonal problems, such as conflict with staff or family, are part of what the nurse assesses and helps with. Use therapeutic communication: open questions, active listening and clear, honest answers.